WARRANTY SERVICES

1. CONDITIONS OF WARRANTY

• A product shall be accepted a warranty only in case it meets all following conditions:
• Product is produced, done outwork, assembled, imported by LTC and distributed in Vietnam market by LTC or its wholesalers.
• Product is within warranty period in accordance with warranty period regulations.
• Model name on Warranty card, Purchase invoice (VAT Invoice of the Ministry of Finance), Smart Warranty (SW) system must be coincident with this one on the product.
• Defect on product caused by mistake of producer.
• Product including label, model number, serial number needed to be original.
•  Promotion Gifts (LTC Brand).
• Product is not in scope of Rejection of Warranty

2. REJECTION OF WARRANTY

• Product is damaged as a result of natural disaster, e.g. fire, flood, lightning, musty, eroded or oxidized by chemical, transportation, insect or animal income…
• Wrong voltage was applied to product which are not followed by instruction stipulated in the owner’s manual supplied by LTC.
• Product was installed/ placed at dusty, humid position, product is defected by liquid or water inside.
• Defect caused by user’s mistake or outside impact, temperature impact: dropped, deformed, broken…
• Defect caused by wrong using, installation, maintenance.
• The Product is altered, modified and repaired by a party not authorized by LTC
• Product is out of warranty period.
• Product is neither produced, done outwork, assembled, nor imported by LTC and not distributed in Vietnam market by LTC or its wholesalers.